Operations

Data Protection Officer Services

We act as your outsourced or fractional Data Protection Officer — providing the independent oversight required under the DPDP Act for Significant Data Fiduciaries and under GDPR for many EU-facing companies. Our DPO service combines senior privacy counsel with hands-on operational support, so privacy obligations get monitored, escalated and resolved.

What's included

A scoped engagement with concrete deliverables — not a slide deck.

Named DPO contact

A named senior consultant acting as your DPO of record, reachable by regulators, customers and data principals.

Monitoring & advice

Ongoing monitoring of processing activities, advice to product, HR and procurement teams, and review of new initiatives.

Regulator & board interface

Liaison with the Data Protection Board of India and EU supervisory authorities; quarterly privacy report to the board.

DSR & complaint handling

Triage and response to data principal requests and complaints within statutory timelines.

Annual audit & DPIA support

Coordination of independent data audits and Data Protection Impact Assessments required for SDFs.

Our approach

A repeatable four-stage method, calibrated to your business.

  1. 01

    Onboard

    Discovery of your data landscape, existing controls, key stakeholders and risk appetite.

  2. 02

    Establish

    DPO charter, RACI, monitoring cadence and reporting templates approved by leadership.

  3. 03

    Run

    Day-to-day DPO duties: advisory, DSR oversight, breach response, vendor reviews and training.

  4. 04

    Report

    Quarterly privacy KPIs to the board and annual independent-audit-ready evidence pack.

Who it's for

Engagement profiles where we add the most value.

  • Companies likely to be notified as Significant Data Fiduciaries under the DPDP Act
  • EU-facing Indian companies needing a GDPR Article 37 DPO
  • Mid-market companies that need senior privacy oversight without a full-time hire
  • Group entities consolidating DPO functions across India and overseas subsidiaries

Frequently asked questions

Is a DPO mandatory under the DPDP Act?+

A DPO is mandatory for Significant Data Fiduciaries (SDFs) — a class of Data Fiduciaries to be notified by the Central Government. Many organisations appoint a DPO voluntarily to demonstrate privacy maturity to customers and regulators.

Can our DPO be outsourced?+

Yes. Both the DPDP Act framework and GDPR allow the DPO function to be performed by an external service provider, provided independence and accessibility requirements are met. Our DPO-as-a-service is designed precisely for this.

What's the difference between a DPO and a Grievance Officer?+

Under the DPDP Act every Data Fiduciary must publish a Grievance Officer to handle data principal complaints. Only SDFs must appoint an independent DPO. The DPO oversees the whole privacy program; the Grievance Officer is a contact channel.

How much DPO time do we need each month?+

Most mid-sized clients use 20–60 hours of DPO time per month. Highly regulated or high-volume processors may need a dedicated DPO. We right-size the engagement after the initial discovery.

Ready to make dpo services a competitive advantage?

Book a free 30-minute consultation with Primitra. We'll review your current posture and outline the fastest path to a defensible, audit-ready program.