Operations

Data Breach Response

When personal data is exposed, the first 72 hours decide the regulatory, customer and reputational outcome. We provide on-call data breach response — triage, containment guidance, statutory notifications to the Data Protection Board of India, customer communications and post-incident hardening.

What's included

A scoped engagement with concrete deliverables — not a slide deck.

Breach response retainer

Named senior contact, 24-hour response SLA and pre-agreed playbooks.

Triage & classification

Rapid classification under the DPDP Act (and GDPR where relevant) to determine notification obligations.

Regulator notification

Drafting and submission of notifications to the Data Protection Board of India and overseas authorities.

Customer & data principal comms

Plain-language notifications, FAQs and inbound query handling.

Post-incident review

Root-cause analysis, control gaps and a remediation plan to prevent recurrence.

Our approach

A repeatable four-stage method, calibrated to your business.

  1. 01

    Prepare

    Playbooks, RACI, communication templates and tabletop rehearsal.

  2. 02

    Detect

    Triage incoming alerts; confirm whether a personal data breach has occurred.

  3. 03

    Respond

    Notify regulators, customers and partners within statutory timelines.

  4. 04

    Learn

    Root-cause analysis, control gaps closed, lessons embedded.

Who it's for

Engagement profiles where we add the most value.

  • Companies without an in-house privacy incident response capability
  • Boards seeking documented breach preparedness
  • Organisations with sectoral regulator obligations (RBI, SEBI, CERT-In)

Frequently asked questions

What counts as a personal data breach under the DPDP Act?+

The DPDP Act defines a personal data breach broadly as any unauthorised processing or accidental disclosure, acquisition, sharing, use, alteration, destruction or loss of access to personal data. Most security incidents involving personal data qualify.

How quickly must we notify under the DPDP Act?+

Under the draft DPDP Rules, Data Fiduciaries must notify the Data Protection Board and affected Data Principals 'without delay' on becoming aware of a breach. GDPR sets a 72-hour clock to the supervisory authority. Final timelines under DPDP will follow the Rules.

Do you replace our incident response team?+

No — we work alongside your security incident response. We own the privacy classification, regulator notification and Data Principal communications workstreams.

Ready to make breach response a competitive advantage?

Book a free 30-minute consultation with Primitra. We'll review your current posture and outline the fastest path to a defensible, audit-ready program.